Return Policy

Order Cancellation

We accept order cancellations before production or shipping.

You will receive a full refund if your order is cancelled.

Once the order has been shipped, cancellation is no longer available.

Returns (if applicable)

We accept returns. Customers may request a return within 15 days of delivery.

Returned items must be:

Unused
In their original condition
With intact packaging

A receipt or proof of purchase is required to process returns.

Please contact our customer service at support.purescently@gmail.com to confirm the return address.

Note: Custom or personalized products are not eligible for 15-day free returns.

If the return is due to the customer’s personal reasons, the customer is responsible for the return shipping cost, which depends on the courier you select.