Shipping Information

At Purescently, we strive to deliver your favorite home fragrance products—including premium reed diffusers, scented candles, and aromatic goods—in a timely, secure manner. Below is our detailed shipping policy to ensure clarity for all customers.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. This timeframe includes order verification, product preparation, packaging, and handover to our shipping carriers. Customized or personalized orders may require an extended processing period of 3-5 business days, and we will notify you via email if any delays occur.

2. Shipping Destinations

We currently offer shipping to [List Supported Countries/Regions, e.g., United States, Canada, European Union Countries]. If your location is not listed, please contact our customer service at support.purescently@gmail.com to inquire about possible shipping arrangements.

3. Shipping Rates & Delivery Timeframes

Shipping costs are calculated based on order weight, package dimensions, shipping destination, and the selected shipping method. Exact shipping fees will be displayed at checkout before you complete your purchase.
  • Standard Shipping: Delivery within 7-15 business days after order dispatch; shipping rates start at $3.99.
  • Expedited Shipping: Delivery within 3-7 business days after order dispatch; premium shipping rates apply, with exact costs shown at checkout.
Note: Delivery timeframes are estimates only, and may be delayed due to unforeseen circumstances such as customs clearance, extreme weather, carrier disruptions, or public holidays.

4. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order, which includes a unique tracking number and carrier link. You can use this information to monitor your package’s delivery status in real time.

5. Customs, Duties & Taxes

For international orders, any applicable import duties, taxes, customs fees, or clearance charges are the sole responsibility of the customer. These fees are not included in the product price or shipping costs at checkout, and Purescently is not liable for any additional charges imposed by customs authorities in the destination country.

6. Shipping Issues & Lost Packages

If your order is marked as delivered but you have not received it, or if your package is lost or damaged in transit, please contact our customer service team immediately at support.purescently@gmail.com with your order number and tracking details. We will work with the shipping carrier to investigate the issue and provide a suitable resolution within 3-5 business days.

7. Restrictions & Special Notes

  • Our fragrance products contain wax, essential oils, and glass components; we adhere to strict shipping packaging standards to prevent damage, but minor transit-related imperfections are not eligible for return unless the product is unusable.
  • We reserve the right to refuse shipping to certain high-risk addresses or regions, and to cancel orders that violate local shipping regulations for fragrance and candle products.

8. Policy Updates

Purescently reserves the right to modify or update this shipping policy at any time. Changes will be posted on this page with a revised effective date, and continued orders placed after updates